F.A.Q.'s
we are not reliable for any lost or stolen packages.Q: How do I pay you
A: I only take paypal or credit cards through paypal.
1st payment: material costs
2nd payment: labor and shipping costs
Q: Will you ship me the commission before I pay the 2nd payment since I need it right away?
A: No because the 2nd payment pays for the shipping and labor usually. Meaning if I ship it and you don't pay the rest I end up losing money.
Q: What if I don't pay the 2nd payment of what I owe?
A: If you don't pay the 2nd payment. I will keep the commission for 4-5 months after the Due Date. If you still haven't payed the rest owed than it will be sold. The first 1/2 is not refundable.
Q: I don't want the commission anymore can I have a refund?
A: The 1st payment or first part of the payment plan is non-returnable and once I have shipped the commission there will be no refund. And if you have payed the 2nd 1/2 I will refund 2/3rds of it. But if you haven't payed the 2nd 1/2, I will keep the commission for 4-5 months after you say you do not want it. Than I will sell it, if there is no contact. If there is an issue you have 7 days after it gets to you to write to me and I will try to help with problems that might arise.
Q: I don't have enough money to pay for a commission can you lower the price?
A: No, my prices are already as low as I can go. I do however take payment plans.
Q: How early should I commission you so that i have it for (event)?
A: Preferably 3 or more months with outfits. Wigs and Props vary. I also do not know how long it will get to you most of the time is around 7 business days.
Q: How long after I receive my commission do I have to contact you about a problem?
A: Once you receive it, you have 7 days to contact me about an issue. I will try to help as best as I can and please take pictures of any problems. (Box damaged, commission damaged, etc.)
Q. What if I am unhappy about my commission?
A. I hope you aren't unhappy at what I made you but I will try to help you in what you are unhappy about with it. Also please take pictures so I can see.
Q: How do you ship?
A: I usually ship commissions through Fedex, with outfits and small props I ship USPS Priority since it's cheaper for the client. With wigs I make a sorta fake wig head with a bag and paper and glue that to the bottom and pin the wig to it. I also fill the box with Packing Peanuts so it will reach the destination safely. For an additional $15 I will ship a wig on a wig head. Props I wrap in bubble warp and packing peanuts :)
Q: Where do you not ship?
A: I do not ship to colleges and businesses.
Q: What if I have not received my package after you shipped it?
A: I will connect the place I shipped it from and try to do everything I can to get it to you. If it still doesn't get to you I will get the insurance on the package and refund 1/2 - 1/3rd of the commission depending.
If the package says delivered I will still try everything I can. (contacting the carrier) Try to get the insurance but there will be no refund besides what was on the insurance.
Q: Where do you buy your wigs?
Mostly from Arda wigs.
I will also buy from a site the client wants it from
Q: How much is shipping?
A: Varies here's a rough estimate below.
Wigs:
50 US states: $25
Canada: $35
Others: $35
Outfits:
starting at $16
Props:
US size keyblades: $30
US size Giant boomerang: $100+
I charge a small fee for material. aka packing peanuts, bubble wrap, boxes, etc.
A very good article of why I charge what I do (I did not make this):
http://mattmunson.blogspot.com/2013/01/materials-time-creativity.html
A: I only take paypal or credit cards through paypal.
1st payment: material costs
2nd payment: labor and shipping costs
Q: Will you ship me the commission before I pay the 2nd payment since I need it right away?
A: No because the 2nd payment pays for the shipping and labor usually. Meaning if I ship it and you don't pay the rest I end up losing money.
Q: What if I don't pay the 2nd payment of what I owe?
A: If you don't pay the 2nd payment. I will keep the commission for 4-5 months after the Due Date. If you still haven't payed the rest owed than it will be sold. The first 1/2 is not refundable.
Q: I don't want the commission anymore can I have a refund?
A: The 1st payment or first part of the payment plan is non-returnable and once I have shipped the commission there will be no refund. And if you have payed the 2nd 1/2 I will refund 2/3rds of it. But if you haven't payed the 2nd 1/2, I will keep the commission for 4-5 months after you say you do not want it. Than I will sell it, if there is no contact. If there is an issue you have 7 days after it gets to you to write to me and I will try to help with problems that might arise.
Q: I don't have enough money to pay for a commission can you lower the price?
A: No, my prices are already as low as I can go. I do however take payment plans.
Q: How early should I commission you so that i have it for (event)?
A: Preferably 3 or more months with outfits. Wigs and Props vary. I also do not know how long it will get to you most of the time is around 7 business days.
Q: How long after I receive my commission do I have to contact you about a problem?
A: Once you receive it, you have 7 days to contact me about an issue. I will try to help as best as I can and please take pictures of any problems. (Box damaged, commission damaged, etc.)
Q. What if I am unhappy about my commission?
A. I hope you aren't unhappy at what I made you but I will try to help you in what you are unhappy about with it. Also please take pictures so I can see.
Q: How do you ship?
A: I usually ship commissions through Fedex, with outfits and small props I ship USPS Priority since it's cheaper for the client. With wigs I make a sorta fake wig head with a bag and paper and glue that to the bottom and pin the wig to it. I also fill the box with Packing Peanuts so it will reach the destination safely. For an additional $15 I will ship a wig on a wig head. Props I wrap in bubble warp and packing peanuts :)
Q: Where do you not ship?
A: I do not ship to colleges and businesses.
Q: What if I have not received my package after you shipped it?
A: I will connect the place I shipped it from and try to do everything I can to get it to you. If it still doesn't get to you I will get the insurance on the package and refund 1/2 - 1/3rd of the commission depending.
If the package says delivered I will still try everything I can. (contacting the carrier) Try to get the insurance but there will be no refund besides what was on the insurance.
Q: Where do you buy your wigs?
Mostly from Arda wigs.
I will also buy from a site the client wants it from
Q: How much is shipping?
A: Varies here's a rough estimate below.
Wigs:
50 US states: $25
Canada: $35
Others: $35
Outfits:
starting at $16
Props:
US size keyblades: $30
US size Giant boomerang: $100+
I charge a small fee for material. aka packing peanuts, bubble wrap, boxes, etc.
A very good article of why I charge what I do (I did not make this):
http://mattmunson.blogspot.com/2013/01/materials-time-creativity.html
Payment Method:
Paypal or Credit Card payments through Paypal
Paypal or Credit Card payments through Paypal